Post booking travel FAQs for Mexico

4 weeks before departure, you will receive an email to notify you that your pre-departure letter has been uploaded which will include important information such as emergency contact information. At this point you will also be able to see your airline reference which will be added to your itinerary. 

You will receive all your pick-up times for tours and transfers locally when you arrive in-country, ensuring you have the most accurate and up-to-date information

No, we do not provide paper tickets. The only thing you need to check-in and fly is the airline reference which is on your itinerary (look for reference made up of 6 letters and numbers). This reference can be used to check in online or at the airport along with your passport. You may have multiple airline references if you have several flights.  

No, you do not need any vouchers for tours or hotels. Just give your names and passports on check-in and to the guides.  

The My Routes App stores your itinerary, travel documents, flight updates, recommendations, and local weather. Once downloaded, most features work offline. You can also message your Travel Specialist directly through the app.  

If you are in Mexico and need assistance, please contact our local office in Mexico City on +52 55  55247323 or for stays on the Riviera Maya the office in Cancun on + 52 998 5833374 during office hours 9am-6pm local time.

In an emergency outside of these hours you can call  +52 55 4523 2563

No. UK passport holders can visit Mexico without a visa for tourism for up to 180 days, with the length of stay set by immigration on arrival.

For your international flight we advise you to check-in online. Airlines open check-in between 24-48 hours before departure. For domestic flights, you can also check-in online or at the airport. To check-in to any flight, you need the airline reference which is added to your itinerary 4 weeks before departure.  

Seat selection policies vary depending on the airline and fare type. In most cases, you can pre-book your seats for a fee via the airline’s website once you have made the booking. Please contact your Travel Specialist for your airline reference if you wish to do this more than 4 weeks prior to departure. You can normally select seats for free at the point of check-in, usually 24-48 hours before departure.  

For international flights, clients travelling in Economy are allowed 1 checked bag up to 23kgs which is included in the cost of your holiday, unless otherwise stated. For Premium and Business class clients, 2 pieces of checked luggage up to 32kgs are included unless otherwise stated. 

For domestic flights, 1 checked bag up to 23kgs is included.

Be up to date with routine UK vaccinations and check TravelHealthPro for itinerary based advice. Mosquito bite prevention is important in parts of Mexico, and guidance can vary by region.

The local currency is the Mexican peso (MXN). Cards are widely accepted in cities and tourist areas, but it’s worth carrying some cash (small notes) for taxis, tips and smaller purchases.

• Restaurants: Often 10 to 15% if service isn’t included.
• Cafés and bars: Round up or leave small change.
• Hotels: Small tips for porters and housekeeping are appreciated.
• Guides and drivers: A tip at the end is welcomed, especially for private services.

Mexico has multiple time zones.

• Mexico City and most of the country (UTC -6): 6 hours behind the UK on GMT, 7 hours behind on British Summer Time.

• Cancún and Quintana Roo (UTC -5): 5 hours behind the UK on GMT, 6 hours behind on British Summer Time

Lightweight clothing, comfortable walking shoes, a light waterproof, sun protection (hat, sunglasses, high SPF), insect repellent, swimwear, and any personal medication. Add a light layer for cooler evenings in higher altitude areas.

You will need a UK (type G) to type A/B travel adaptor. Mexico typically uses 127V, 60Hz, so check devices are compatible (many chargers are dual voltage).

Most hotels, cafés and restaurants offer good WIFI. Coverage can be limited in remote areas. Check roaming costs with your mobile provider before travel.  

Mexico is warm and sociable. A friendly greeting is appreciated, dress is generally smart casual in cities, and beachwear is best kept to the beach or pool areas.

Many hotels within the tourist zones of Cancun, Puerto Vallarta and Cabo San Lucas have an an additional nightly tax, payable locally, this will be noted in your trip itinerary.

All transfers listed on your itinerary are included in the cost of the holiday. If you wish to take a taxi, we recommend taking official taxis booked by your hotel.  

Changes may be possible, but fees or fare differences could apply. Contact your travel specialist as soon as possible to discuss your options.  

If you are arriving at the airport, please proceed to the arrivals hall where your driver will be waiting with a Latin Routes sign displaying your name. If you cannot locate your driver, remain in the arrivals hall and call the emergency contact number provided in your final travel itinerary.  

Drink only bottled or purified water. A reusable bottle is useful for refill stations available in many hotels and restaurants. Be cautious with uncooked foods in more rural areas.  

Possibly. Mexico City and some inland destinations sit at higher elevation, so taking it easy on arrival and staying hydrated can help.

Minimum rental age of 21 years however, young driver surcharges are applied to those under 24 years. There is also a maximum age of 69 years.

A valid driving licence, and passport are required

https://www.gov.uk/driving-abroad/international-driving-permit  advises that a 1926 IDP is required however not considered mandatory

A credit card is also required as a guarantee, the credit card holder must be present to sign documentation.

Yes, climbing of pyramids or temples is prohibited to protect the structures and ensure visitor safety. Drone use is also restricted.