You're booked to go to Colombia: Here's some useful information before you go!
You are heading to Colombia, a country where every region feels like its own adventure. One moment you are wandering the colourful streets of Cartagena, the next you are surrounded by emerald coffee landscapes, misty Andean mountains or the wildlife-rich rainforests of the south. It is a place shaped by music, warmth and a deep pride in local traditions, and you will find people eager to share stories, flavours and a genuine sense of welcome.
Before you set off, here is some friendly guidance from our team to help you feel prepared and inspired for the journey ahead.
Our frequently asked questions for holidays to Colombia
When will I receive my final travel information?
4 weeks before departure, you will receive an email to notify you that your pre-departure letter has been uploaded which will include important information such as emergency contact information. At this point you will also be able to see your airline reference which will be added to your itinerary.
You will receive all your pick-up times for tours and transfers locally when you arrive in-country, ensuring you have the most accurate and up-to-date information
Do we receive flight tickets before travel?
No, we do not provide paper tickets. The only thing you need to check-in and fly is the airline reference which is on your itinerary (look for reference made up of 6 letters and numbers). This reference can be used to check in online or at the airport along with your passport. You may have multiple airline references if you have several flights.
Do I require any vouchers for tours or hotels?
No, you do not need any vouchers for tours or hotels. Just give your names and passports on check-in and to the guides.
What can I use the My Routes App for?
The My Routes App stores your itinerary, travel documents, flight updates, recommendations, and local weather. Once downloaded, most features work offline. You can also message your Travel Specialist directly through the app.
Who do I contact while I am away if I need help?
If you are in Colombia and need assistance, please contact our local office in Colombia on +57 601 9156227 during office hours 8am-5pm local time.
In an emergency outside of these hours you can call +57 316 694 8013
Do I need a visa for Colombia?
No. UK passport holders can visit Colombia visa free for up to 90 days for tourism or business, at the discretion of the immigration officer on arrival, and you may need to show an onward or return ticket within that 90 day period.
Do I require anything else to visit Colombia?
Colombian authorities advise that you can speed up your entry to the country by completing the ‘Check-Mig’ form on Migración Colombia, although this is not mandatory.
You can complete the form between 72 hours and one hour before you travel to Colombia. You will receive a confirmation email that you will need to show to immigration officials when you arrive. Click here for the form.
Do I need to check in for my flights?
For your international flight we advise you to check-in online. Airlines open check-in between 24-48 hours before departure. For domestic flights, you can also check-in online or at the airport. To check-in to any flight, you need the airline reference which is added to your itinerary 4 weeks before departure.
Can I pre-book my seats?
Seat selection policies vary depending on the airline and fare type. In most cases, you can pre-book your seats for a fee via the airline’s website once you have made the booking. Please contact your Travel Specialist for your airline reference if you wish to do this more than 4 weeks prior to departure. You can normally select seats for free at the point of check-in, usually 24-48 hours before departure.
What is my luggage allowance?
For international flights, clients travelling in Economy are allowed 1 checked bag up to 23kgs which is included in the cost of your holiday, unless otherwise stated. For Premium and Business class clients, 2 pieces of checked luggage up to 32kgs are included unless otherwise stated.
For domestic flights, 1 checked bag up to 23kgs is included.
Are there any health considerations before I travel?
Be up to date with routine UK vaccinations, and get advice on yellow fever (route dependent) plus mosquito bite prevention as dengue, malaria and other insect borne illnesses can occur in some areas.
What is the local currency and how should I pay for things?
Currency is the Colombian peso (COP). Cards are common in cities, but carry cash for taxis, small restaurants and rural areas.
How much should I tip?
Restaurants often add or offer a voluntary 10% service (servicio/propina). For guides and drivers, a small tip is appreciated for great service.
What is the time difference between the UK and Colombia?
Colombia is on UTC -5 and does not use daylight saving. It is 5 hours behind the UK on GMT, and 6 hours behind during British Summer Time.
What should I pack for Colombia?
Lightweight clothing, a light rain jacket, sun protection, insect repellent, comfy walking shoes, and any personal medication.
What adaptor do I need for Colombia?
Bring a UK (type G) to type A/B adaptor. Electricity is typically 110V, 60Hz, so check devices are compatible (many chargers are dual voltage).
How reliable is mobile and WIFI coverage?
Most hotels, cafés and restaurants offer good WIFI. Coverage can be limited in remote areas. Check roaming costs with your mobile provider before travel.
Are there any local customs I should be aware of?
Warm greetings matter, people are generally smart casual in cities, and it’s polite to ask before photographing people.
Will I need to pay any local taxes?
Most prices include IVA (VAT). On accommodation, some travellers may be able to receive an IVA exemption depending on their immigration status and documentation, so it’s worth checking at check in.
How do I get around during my holiday?
All transfers listed on your itinerary are included in the cost of the holiday. If you wish to take a taxi, we recommend taking official taxis booked by your hotel.
Can I make changes to my booking?
Changes may be possible, but fees or fare differences could apply. Contact your travel specialist as soon as possible to discuss your options.
Where will my representative meet me on arrival?
If you are arriving at the airport, please proceed to the arrivals hall where your driver will be waiting with a Latin Routes sign displaying your name. If you cannot locate your driver, remain in the arrivals hall and call the emergency contact number provided in your final travel itinerary.
Is the tap water safe to drink?
Drink only bottled or purified water. A reusable bottle is useful for refill stations available in many hotels and restaurants. Be cautious with uncooked foods in more rural areas.
Will I encounter high altitude during my trip?
Yes, if your route includes the Andes. Bogotá is around 2,640 m, so take it easy for the first day or two.
How safe is it to travel around Colombia?
Colombia is a welcoming, well travelled destination, and most visitors enjoy a smooth trip, particularly on popular routes and with organised arrangements. Day to day, it’s mainly about the same sensible habits you’d use in any big city, and using reputable guides and pre arranged transfers keeps things feeling relaxed and straightforward.
