We strive to meet and exceed expectations with both our holidays and our service.
We're always looking for ways to improve the customer journey. Our clients are at the heart of everything we do and ensuring they can feel that is our greatest goal.
Whether it's simplifying paperwork, improving our own working processes and practices to ensure we're offering the best service and experience, actively using customer queries, complaints or other feedback as an opportunity to learn, improve and implement changes, or increasing the number of benefits, options and services we can provide our clients, we're committed to consistently improving things that will lead to a better overall customer experience.
Our Commitment to Clients team works together to regularly review and brainstorm new ideas. They analyse client feedback, review internal processes and conduct regular competitor analysis, all with the aim of ensuring that we are consistently moving forward when it comes to offering our clients the very best experiences possible.
Lucy is Senior Polar Routes Specialist and Value Ambassador.
When Do You Want To Go?
From your first booking with us, you’ll become a member of My Routes Rewards and begin collecting points for every holiday you book!
Our Truly Individual Holidays allow you to choose the destinations, inclusions & budget
Winner of 'Tour Operator of the Year - Small' at the 2021 Travel Industry Awards by TTG
Winner of 'Best Tour Operator' at the 2019 & 2018 L.A.T.A. Achievement Awards
All of our holidays are ATOL protected (11104), for your complete peace of mind