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Commitment To Clients

We strive to meet and exceed expectations with both our holidays and our service.

We're always looking for ways to improve the customer journey. Our clients are at the heart of everything we do and ensuring they can feel that is our greatest goal.

Whether it's simplifying paperwork, improving our own working processes and practices to ensure we're offering the best service and experience, actively using customer queries, complaints or other feedback as an opportunity to learn, improve and implement changes, or increasing the number of benefits, options and services we can provide our clients, we're committed to consistently improving things that will lead to a better overall customer experience.

Our Commitment to Clients team works together to regularly review and brainstorm new ideas. They analyse client feedback, review internal processes and conduct regular competitor analysis, all with the aim of ensuring that we are consistently moving forward when it comes to offering our clients the very best experiences possible.


 Meet The Value Team

Lucy

LUCY

Lucy is Senior Polar Routes Specialist and Value Ambassador.


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From your first booking with us, you’ll become a member of My Routes Rewards and begin collecting points for every holiday you book!


ABOUT US


Our Truly Individual Holidays allow you to choose the destinations, inclusions & budget

Winner of 'Tour Operator of the Year - Small' at the 2021 Travel Industry Awards by TTG

Winner of 'Best Tour Operator' at the 2019 & 2018 L.A.T.A. Achievement Awards

All of our holidays are ATOL protected (11104), for your complete peace of mind


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The Travel Industry Awards 2021 - Tour Operator Of The Year - Small Latin American Travel Association Achievement Awards 2019 - Tour Operator Of The Year Latin American Travel Association Achievement Awards 2018 - Tour Operator Of The Year

Why book with Latin Routes?

TRULY INDIVIDUAL
  • Tailormake every part of your Latin America holiday including the duration, destinations, inclusions and budget
  • From charming guesthouses to 5* luxury, we have a style of accommodation to suit you
  • Our Travel Specialists will help you to create your perfect holiday to Latin America

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TRUSTED
  • We continually receive excellent reviews from our clients and have a fantastic score on the independent review website, Trustpilot.
  • All of our holidays are ATOL protected (11104), for your complete peace of mind
  • An assured member of the Association of Independent Tour Operators (AITO)

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